Protecting Your Investment
All warranty service requests must be submitted in writing, prior to your year-end anniversary date. To ensure effective and efficient service, there are three scheduled warranty service appointments during the first year you are in your home: at the 30 Day, 6 Month and again at Year-End.Your new home has been registered under the Ontario New Home Warranty Program. Here is a summary of what is covered and for how long.
1 Year Warranty:
RVL Homes warrants, one year from the date on the Warranty Certificate, that the home is free from defects in workmanship and materials, is fit to live in and meets the Ontario Building Code. Notify RVL, in writing, of any defects before the first year is up.
2 Year Warranty:
RVL warrants that the home is fit to live in; is free of violations of the Ontario Building Code’s health and safety provisions; that it is free of defects in material or workmanship in the electrical, plumbing and heating delivery and distribution systems; is free of defects in the exterior cladding, caulking, windows and doors; and that the home is free of water penetration.
7 Year Warranty:
TARION warrants any major structural defects for seven years from the date of possession.
Buyers are protected for seven years against major structural defects. Coverage under this provision is by RVL initially, and after the builder’s warranties expire, it becomes the responsibility of the Ontario New Home Warranty Program. Major structural defects are defined as any defect that results in failure of the load-bearing part of the home’s structure or defects in materials or workmanship that adversely affect the use of the building as a home.
Any structural claims being made after two years are submitted directly to TARION, in writing. A major structural defect is defined by TARION as any defect in materials or workmanship that results in the failure of a load-bearing part of the home structure, or any defect in materials or workmanship that significantly and adversely affects the use of the building as a home.
For all warranty coverage, please submit all your warranty service requests to your Customer Service Coordinator by mail, fax, or email:
RVL Homes
Attention: Customer Service Department
Office: 2 Main Street East, Box 429
Grimsby, Ontario L3M 4H8
Telephone: 905.309.2760
Fax: 905.309.2761
Service Email: info@rvlhomes.ca
Emergencies
Any emergencies during regular business hours should be reported directly to our Customer Service or Construction Office immediately. Emergencies are defined as water penetration or loss of heat or electricity. Please contact your Customer Service Co-ordinator if you have any questions pertaining to the warranty service of your new home.